terms and conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.

To view terms and conditions any of our competitions, click here.

1. General

1.1. These Conditions shall supersede all earlier conditions of PGEN Ltd.

2. Definitions

2. “PGEN” means PGEN Ltd

2.1. “Price” means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price is stated on the PGEN Order Confirmation.

2.2. “Order Confirmation” means the acknowledgement of the Customer´s order sent to the Customer by PGEN.

2.3. “Dispatch Email” means the email sent to the Customer to confirm their order is accepted and the goods dispatched.

2.4. “Product” means any computer components or other goods supplied to the Customer by PGEN.


3.1. The Company reserves the right by giving notice to the Buyer at any time before delivery to increase the Price of the Goods to reflect any increase in the cost to the Company which is due to any factor beyond the control of the company or any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer or any delay caused by the Buyer

3.2. The Buyer shall pay the Price for the Goods, together with VAT, insurance and delivery charges (if applicable) before delivery.

3.3. After placing an order, the Company will send an Order Confirmation to you. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we send the Dispatch Email.

3.4. The contract will relate only to those Products in the Dispatch Email. We cannot be obliged to supply any Products which may have been part of your order but have not yet been confirmed by the Dispatch Email.

3.5. All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are excepted from the contract if very minor. Images are for illustrative purposes only.

3.6. Payment can be made by credit or debit card, cash, PayPal, finance or cheque. We cannot dispatch any Products until we have cleared funds. Please note that cheques take 8 days to clear. If you are using PayPal as your payment method we reserve the right not to ship to unconfirmed addresses. If payment is made by credit or debit card, we reserve the right to make delivery to the statement address of the cardholder.

3.7. Credit/Debit card details are taken for click and collect/call and collect orders but will not be charged unless you fail to collect in which case we reserve the right to charge a handling fee of 10% (minimum £5.00).

3.8. While we try and ensure all prices on our website are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before dispatch we will inform you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the Product, you will receive a full refund.

3.9. If the pricing error is obvious and could have reasonably been recognised as a mis-pricing, we will be under no obligation to provide the Product even after despatch.

4. Consumer Rights

4.1. You may cancel your purchase at any time within 14 days of receipt and we will give you a refund in accordance with our Returns Policy. Some items are not covered by this clause; please refer to our Returns Policy for further details. You must inform PGEN in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk. We recommend you follow our packaging guidelines and return via recorded delivery as we cannot be liable for goods damaged or lost in transit to us.

4.2. If a Product is faulty or delivered in error then please refer to our Returns Policy and clause 5 below.

4.3. If you wish to return Products not covered by clause 4.1 or 4.2 above then such Products will be accepted at the discretion of PGEN. You must obtain a return reference number from PGEN and include such reference when returning the goods. 

5. Delivery

5.1. Any delivery date stated is a warranty by PGEN to use reasonable endeavours to effect delivery by that date. No liability will be accepted by the Company for failure to meet a stated delivery date, apart from the Guaranteed Next Day Delivery service which may apply in which case our liability is limited to a refund of the carriage of the order. If a product is delivered to you in error and is not what you ordered, then you must contact Customer Services who will arrange for collection, and for the correct product to be delivered (if applicable).

5.2. Products supplied by PGEN are delivered at the risk of PGEN. Customers must make a claim for damage or loss of the goods in writing: –

5.2.1. If a Product is damaged, within 5 days of delivery; and

5.2.2. If a Product has been lost or is short, within 5 days of delivery.

5.2.3. A claim for loss or damage may not be allowed if the you claim outside the above time limit.

6. Guarantee

6.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, then PGEN shall at its option repair or replace the Product free of charge for labour and materials. If a Product is found to be faulty within 30 days then you have the option to a refund for the faulty product.

6.2. You should return the Product in its original packaging to PGEN at the address above. Prior authorisation must be obtained for any returns by contacting PGEN customer services and obtaining a return number, which must be quoted in any correspondence. You must back up all data as we cannot guarantee your data during repairs or testing.

6.3. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.

6.4. This clause does not affect your statutory rights.

7. Limitation of Liability

7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

7.2. Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.

7.3. This does not include or limit in any way our liability:

7.4.1. for death or personal injury caused by our negligence;

7.4.2. under section 2(3) of the Consumer Protection Act 1987;

7.4.3. for fraud or fraudulent misrepresentation;

7.4.4. for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or

7.4.5. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7.5. We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:

7.5.1. loss of income or revenue;

7.5.2. loss of business;

7.5.3. loss of profits or contracts;

7.5.4. loss of anticipated savings;

7.5.5. loss of data


8.1. In case of delays caused by circumstances beyond the control of the Company or its suppliers, the Company shall have the right to either suspend delivery or to cancel the contract without liability.

8.2 The Company shall not be liable in respect of any shortage or failure to supply goods where such shortage of or failure is due to act of God or any other reason beyond the control of the Company and the Company in such circumstances will not be liable in respect of any consequential loss to the Buyer.

9. Import duty

9.1 If you order Products from our site for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

9.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

10. Customers Obligations

10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.

10.2. Specifications are correct as per manufacturer information.

10.3. You must provide reasonable information and co-operation to PGEN.

11. Entire Agreement

We will rely on these terms and conditions and any documents referred to in them in relation to any contract between us. Please make sure any variations to there are confirmed in writing by a director.

12. Marketing Emails

12.1. “Marketing Emails” refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted.

12.2. Images are used for illustrative purposes only.

12.3. Prices valid for the indicated time period only. 

13. Miscellaneous

13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected

13.2. Contracts for the purchase of Products and any dispute or claim arising therefrom are subject to the jurisdiction of the courts of England and Wales.

14. Variation of Terms and Conditions

14.1 From time to time we may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact – i.e. on the date of the Dispatch Email.