If want to return unwanted item(s) you have 14 days to do so from the date of delivery.
Item(s) to be returned must include all original packaging, be in “as new” condition and must not have been used, installed or had any data inputted on to them.
You must let us know prior to returning the item so we can provide a return reference number(s) that will be needed to be included with any return.
Please return the item to:
Returns: PGEN Ltd
28b Bloomfield Crescent
ITEMS faulty ON ARRIVAL
In the unfortunate event of items being faulty on arrive, we will offer a full refund or replacement.
If the item(s) are faulty on arrival you have 30 days from the date of delivery to inform us of such fault.
We cannot accept any returns where the serial number and /or other identifying marks have been removed. Without these, we are unable to confirm that the product that is returned was purchased from us.
We test returned item(s), and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.
Return label with return address will be provided.
Item(s) damaged in transit
If an item(s) is/are visibly damaged on receipt, we ask that you refuse delivery of the item(s) and contact customer services within 48 hours. If the item(s) were delivered and damaged in transit, please contact us with 2 working days of delivery.
We will inform you of the next steps on returning the item. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.
Need more information?
Visit the contact page or chat with us.